For what reasons can I return an item ?
You have 7 days from the day of the delivery of the product to return the unused product and exchange it for another product or request a refund of the money paid (discounting the shipping costs of the product).
• Expenses that result in the return of an item will be paid in the following cases:
• The product is defective or has suffered some kind of damage during shipping
• Products that have been tested or used and that can no longer be sold as new.
ATENTION: This last annotation will not be effective for situations not described in the previous paragraph. Consequently, in other situations than the ones described above, Salelsol will not assume the expenses caused by the return..
Important: To begin the process, it is mandatory to contact us before proceeding to the return of your article so that you obtain the correct instructions. Any cost caused by not respecting these instructions will be deducted from your refund or in some cases the item will be rejected by us.
Can I return an item that is not the right size? ¿ The return is free ?
To make the return of an item of inappropriate size, it must be in perfect condition and in its original packaging.
•The re-shipping costs in this case are borne by the customer ( 6 Eur ).
• We do not refund shipping costs unless the product delivered to the customer has a manufacturing defect or does not correspond to the one requested.
Please remember that the products are the responsibility of the customer until they arrive at our offices.
• We recommend sending the package with a courier service that contains insurance with the value of your package and is certified with an official document.
• Save this certificate until we confirm that we have received your package.
• We will refund the money once we have received the original content of the articles.
Is there an article that can not be returned an article ?
They can not be returned
• Product must not show signs of wear or damage in any way.
• After 7 days from the day of delivery of the product, it is considered that these products have been tested or used and can no longer be sold as new.
ATENTION: These conditions may vary with prior agreement by the buyer and Salelsol
What you have to do to return a product is the following: Once you have received the order, if you are not satisfied for some reason, you can return the item within a maximum of 7 days from the date you received your package, and we We will replace your product with another one or we will refund the money.